Generic FAQs

What is your turn around time?

Your orders are extremely important and will be completed in a timely manner. Assuming that all the pieces you’ve ordered are currently in stock and no special ordering needs to be done, all hand stamped jewelry has a 3-5 business day turn around time as most pieces are made after your order is placed. Custom keepsake jewelry creation is more labor intensive and has a longer turn around time of 6 to 10 weeks depending on the time of year and turnaround time of custom ordered settings. The goal is to have all orders mailed out immediately, however we will always notify you of any delays during high volume order times. Just remember, the best things are worth waiting for!

What is your shipping policy?

We offer priority shipping everywhere in the US at a discounted rate! We share our bulk shipping postage discount with you and ship in bubble mailers to reduce risk of damage to your pieces. If you’re international, please email me through the contact page to discuss shipping arrangements.

do you do refunds?

We are a very small business and supplies are custom ordered to complete your orders, therefore refunds and returns are not available at this time. Thank you for understanding.

Want to collaborate?

Are you a boutique or other retail shop? We love partnering with local businesses and offer wholesale pricing or consignment options for those who wish to partner with Verity & Co Designs. Please email Alexis@VerityAndCoDesigns.com to discuss a future partnership! Additionally, we do offer bulk discount pricing under special circumstances - please email to discuss this further!

Any other questions?

Exceptional service and genuine care for our customers is of the utmost importance to us. We value you as a customer and want you to have the best experience possible with us - from shopping and ordering through the lifetime of your piece. If you have ANY questions, concerns, or other comments, please use the contact information in the footer of the page to reach out! We look forward to hearing from you!